The Independent Home Care Alliance (IHCA) Announces Formation of Advisory Council

bpo kunu kaushal shared services Apr 26, 2021

An Advisory Council that defines and redefines standards for membership

Nashville, TN: IHCA is a Tennessee-based organization which serves a group of independent home care owners and independent home care leaders across the country who want to cooperatively share best practices and other information in a closed community of their peers. They work together to improve the experiences of independent home care owners, their employees and their clientele alike.

Membership and alliance efforts will be led by Joelle Higgins, who has worked in the health and home care industry for almost twenty years and has also been involved with emerging healthcare technology. During her consulting role, she led projects with HCA, CHS and Twelvestone Health, among others. Most recently Joelle was with Encompass Health. She is an advocate of independent agencies who don't have extensive resources to support them and is eager to help "connect the dots" to get them the help they need. Joelle holds a BS of Communication and Public Relations from The University of Southern Indiana. 

"I am very pleased to have been asked to serve the Council of Advisors for IHCA and support its strategic planning and execution in the marketplace," said Joelle Higgins, Alliances Manager. "IHCA offers the agencies who join the IHCA network many benefits like established best practices, group discounts, curated vendors, performance coaching, operations support, and an integrated managed solutions BPO."

New IHCA Advisory Council members include:

Aaron Stapleton, CEO at Queen City Homecare in Cincinnati, Ohio (founded in 2012); Glenn Lane, President at Westchester Family Care Inc. in Mamaroneck, New York (founded in 2015); Juan Tuason, President and CEO at Paragon Home Care in McLean, Virginia (founded in 2013); Brian Fletcher, Chairman at FootPrints Home Care, Inc. in Albuquerque, NM (founded in 2005); John Bennett, CEO at Sunny Days In-Home Care in McMurray, PA (founded in 2011); Qiana James, Founder and CEO at Friendly Faces Senior Care in Houston, Texas (founded in 2010); Tim and Melisa McLeod, Owners at McLeod Home Care in Lexington, South Carolina (founded in 2017); Melissa H. Morrison, President at At Home Senior Care in Manchester Center, Vermont (founded in 2006); Tina Gillette, Founder and CEO, at Senior Home Care of Tucson in Tucson, AZ (founded in 2012); and Jake Fackrell, CEO, at A First Name Basis in Baton Rouge, LA.

IHCA offers national voice and elite standards such as pre-negotiated group purchasing discounts with the home care industry’s top vendors and access to best practices from the nation’s top home care legal practitioners. From customized marketing products and solutions to proven recruitment and retention success techniques to automated, tech-driven processes for inbound growth, IHCA's offerings are designed to drive client and caregiver census growth. IHCA is the first agency aimed at achieving best-in-class practices through streamlined operations which include staff and leadership training opportunities, group networking and consulting (via virtual and onsite workshops), as well as shared back-office operations across recruitment, HR, finance, payroll, and marketing. IHCA's operations are headquartered in Brentwood, Tennessee. 

"This is an important milestone for IHCA," said Kunu Kaushal, Founder and Advocate of IHCA. "We thoughtfully curated this Council to include engaged expert owners, operators and leaders whose collective experience we believe ensures IHCA has the guidance it needs to navigate its way through the current and future threats to the independent home care market. The sole intent of the alliance is to focus on supporting independents so that they survive and thrive as top-tier leaders in the home care industry.” 

To learn more about IHCA and becoming a member, visit

About the Independent Home Care Alliance: Originally founded in 2019 by Kunu Kaushal, the Independent Home Care Alliance reformed as a BPO in 2021 for independent home care owners and operators who wish to bolster their organizations through shared back office support. The group also provides an onsite IHCA Headquarters for Learning and a private forum for owners to discuss operational pains, group purchasing opportunities, and administrative and leadership training for independent leaders. The organization’s mission: enhancing care everywhere by enabling independent home care owners to achieve best-in-class practices. Learn more about the Independent Home Care Alliance at